Aq998 Privacy Policy – Complete Details on How We Protect Your Data

1Introduction & Scope

Welcome to aq998. This privacy policy ("Policy") applies to the aq998 website and mobile application. We believe every user has the right to have their personal data protected, and it is our responsibility to uphold that right.

This privacy policy explains in detail: what types of data are collected, the purposes for which they are used, how long they are retained, and the circumstances under which they may be shared with third parties. Our goal is to earn your trust through complete transparency.

Aq998 is an internationally licensed online gaming platform built with Bangladeshi users in mind. Our privacy policy is developed in accordance with international data protection standards and is updated on a regular basis.

• This policy applies to users aged 18 and above.
• By using the platform, you agree to this policy.
• Any changes to this policy will be communicated via email or platform notification.
• If you have any questions, feel free to email us at [email protected].

2 What Data We Collect

Under the aq998 privacy policy, we collect only the information genuinely needed to provide you with the best service. Collecting excessive or unnecessary data goes against our policy.

3 How We Use Your Information

Aq998 uses collected data solely for specific, legitimate purposes. No data is used beyond its intended purpose. Our core purposes are detailed below:

• Account Management: To complete registration, login, and account verification.
• Payment Processing: To process deposits and withdrawals securely and to prevent fraud.
• Customer Support: Your information is needed to resolve issues and answer your questions.
• Security Assurance: To prevent account hacking, fraud, and money laundering.
• Responsible Gaming: To detect unusual gaming behaviour and provide timely support.
• Legal Obligations: To maintain records as required by the licensing authority.
• Relevant Communications: To send bonus offers, important updates, or security alerts.

If you do not want to receive marketing communications, you can opt out at any time by contacting our support team. Please note that essential security and transaction notifications cannot be turned off.

4 Data Sharing Policy

The most important aspect of the aq998 privacy policy is our commitment to not sharing your data. We never sell your information or pass it to third parties for advertising purposes.

However, in certain limited circumstances, sharing minimal information may be necessary:

• Payment Processors: Relevant details are shared with payment gateways such as bKash, Nagad, and Rocket to process your transactions.
• Identity Verification Service: Limited data may be shared with licensed verification providers for KYC purposes.
• Legal Authorities: We are legally required to provide data in response to a court order or a valid request from a regulatory authority.
• Technology Partners: Server hosting and security providers may access limited technical data under contractual agreement.

All third parties listed above are contractually bound to follow the same strict data protection standards as aq998. They are not permitted to use your data for their own purposes.

5 Cookies & Tracking Technologies

Aq998 uses cookies to keep the platform running properly. Cookies are small text files stored in your browser that help improve your experience on the site.

• Essential Cookies: Keeping you logged in is essential for security purposes and cannot be disabled.
• Functional Cookies: Used to remember your preferences, such as language and settings.
• Analytics Cookies: Activated with your consent to improve site performance and user experience.
• Marketing Cookies: To show relevant offers — only activated with your explicit consent.

You can manage or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain platform features.

6 Data Retention & Deletion

Aq998 retains your data only for as long as necessary. Information is kept while your account is active and for the duration of any legal obligations. Once an account is closed, your data is securely deleted after the applicable retention period.

• Active account data: retained for as long as the account remains active.
• Transaction records: may be retained for up to 5 years as required by law.
• KYC documents are retained for the period required under regulatory guidelines.
• Personal data is deleted within 90 days of account closure.
• To request deletion of your data, please contact our support team.

7 Your Rights

Under the aq998 privacy policy, every user has a number of important rights regarding their own data. Exercising these rights is completely free of charge.

• Right to Access: You may request details of what data we hold about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: In certain cases, you may request that processing of your data be temporarily paused.
• Right to Object: You may opt out of marketing communications at any time.
• Right to Data Portability: You may request a copy of your data in a portable, easy-to-read format.

To exercise any of the above rights, contact us at [email protected]. Your request will be processed within 30 business days.

8 Security Measures

Aq998 follows the highest industry security standards to protect your data. Our security infrastructure is regularly audited by independent security experts.

That said, no online system can guarantee 100% security. aq998 strongly recommends using a strong password, enabling two-factor authentication, and never sharing your login credentials with anyone.

9 Policy Updates & Contact

Aq998 may update this privacy policy from time to time. Whenever a revision is needed due to business changes, legal requirements, or new technologies, we notify users promptly.

For significant changes, a notification will be sent to your registered email and an announcement will be displayed on the platform homepage. Continued use of the platform after any changes constitutes acceptance of the updated policy.

• The date of the latest policy update will always be shown at the top of this page.
• The support team can provide copies of previous policy versions upon request.
• For any privacy-related inquiries, please reach us at [email protected].
• Live chat support is available 24/7 — reach out anytime with your concerns.